Cleartone Essentials VoIP Plan

Unlock the power of cutting-edge communication with Cleartone’s “Essentials” service – an ideal solution for many including your telephone

reception team, customer-facing and call centre staff or for smaller companies just starting your VoIP journey!

 

Tailored for organisations of all sizes, Essentials provides the fundamental telephony and connectivity tools you need to thrive in today’s fast-paced

environment, allowing you to connect with clients and colleagues effortlessly.

 

With our “Essentials” service you have reliable, cutting-edge solutions at your fingertips, empowering your team to collaborate effectively and respond to customer needs with agility.

 

Area Based Routing allows businesses to route calls based on the location from which the call is originating. This feature is particularly beneficial for companies with multiple branches, offices, or sites, as it ensures that callers are connected to their nearest local branch without any hassle. This approach enhances customer service by providing a more localised and efficient communication experience

Call Recording  – Our 100% digital call recording system is designed to enhance your business operations by capturing and storing every important conversation, ensuring that no detail slips through the cracks, providing you with invaluable insights for dispute resolution, information verification, and quality assurance. You can easily record, store, and share phone conversations, making it simpler than ever to maintain high standards of service and accountability, and use as a vital training resource. You can identify areas for improvement, celebrate successes, and refine your customer service strategies.

Caller Exception is your ultimate safeguard for managing call interactions with precision and confidence! This innovative tool is designed to enhance your communication strategy by allowing you to set specific rules for handling calls from certain numbers or callers. Imagine having the power to automatically flag or redirect calls from unknown or unverified numbers, ensuring that your team focuses on what truly matters—valuable customer interactions. With Caller Exception, you can customise your call handling processes, minimising disruptions and enhancing overall efficiency, protecting your business from potential spam or unwanted calls. Elevate your customer service and operational efficiency—because every call counts!

International Destinations is designed for businesses that operate on a global scale, connecting you effortlessly with clients and partners around the world. With Cleartone, you can enjoy competitive rates and reliable connectivity to a wide range of international destinations, making it easier than ever to expand your reach and enhance your global presence. Say goodbye to communication barriers and hello to a world of opportunities!

Mid-Call Transfer allows you to transfer calls to another team member or department while the conversation is still in progress, ensuring that your customers receive the best possible support without unnecessary delays. All while maintaining the flow of the conversation. By ensuring that customers are quickly connected to the right person, you can resolve their concerns faster and leave a lasting positive impression.

Missed Call Alert – Never miss an important call again feature! This essential tool ensures that you are always informed about calls you couldn’t answer, even when you’re busy or your phone is off. You will receive instant notifications that detail who called, along with the time and date of the call, keeping you connected. You can easily review missed calls at your convenience, allowing you to respond promptly and maintain strong relationships with clients and colleagues.

Mobile Destinations – this feature allows you to connect with clients and partners no matter where they are in the world, so you can communicate seamlessly with international contacts directly from your mobile device. With Mobile Destinations, you can enjoy reliable connectivity and competitive rates for calls to various global locations, making it easier than ever to maintain and grow your international relationships. You can make and receive calls as if you were in the office, empowering you to respond to clients promptly and effectively.

Voicemail ensures you never miss an important call again! Our advanced voicemail system allows you to set up individual or group voicemail boxes, making it easy for your team to manage messages efficiently. You can access your messages anytime, anywhere, whether through your phone, email, or online portal. It integrates effortlessly with your existing setup, allowing you to customise settings to fit your business needs. Plus, with features like message notifications and easy retrieval, you can prioritise your responses and enhance your productivity.

Whisper Announcement enables superior call management! This innovative tool plays a brief, prerecorded message before calls are connected. It provides them with valuable insights about the caller – such as their language preference, previous interactions, or specific needs – right before they pick up the phone. This allows your team to approach each call with confidence, ensuring they deliver personalised and effective service from the very first moment. 

Out of Hours service is designed for businesses that operate beyond the traditional 9-to-5, so communication lines remain open, even when your team is unavailable. With our Out of Hours service, you can offer 24/7 support, allowing clients to leave messages or receive assistance outside regular business hours. Whether it’s through voicemail, automated responses, or live support options, you can rest assured that your customers are never left in the dark.