Cleartone Business VoIP Plan

 

This option includes all Essential features as well as all the enhanced features below, offering elevated Business operations. Our Business VoIP Package is a comprehensive solution designed to support large organisations and remote workforces effectively.

 

Agent Ready is an app that allows businesses to distribute calls from a single telephone number to multiple phone lines, making it ideal for organisations with employees working away from the office. Remote workers can log in and out of hunt groups directly from their mobile devices, providing them with the flexibility to manage incoming calls seamlessly. Agents can easily control when and where their calls are directed, enhancing their ability to respond to customer inquiries promptly.

 

Call Shield is an innovative security solution designed to combat fraudulent and spam calls.. Utilising the most advanced technology, it identifies and analyses the metadata of every incoming call, profiling it to determine whether it exhibits characteristics typical of fraudulent activity. By examining factors such as the call’s location, source, number presentation, and the volume of concurrent calls, Call Shield effectively detects suspicious calls before they reach your team. This proactive approach helps prevent criminals from obtaining sensitive personal information and protects your business from potential scams, acting as a firewall against fraudulent phone activity.

 

By leveraging artificial intelligence and cutting-edge technology, Call Shield empowers organisations to stay one step ahead of potential threats, ensuring a safer communication environment. 

 

Call Statistics provides businesses with valuable insights into their communication patterns, helping to optimise performance and enhance customer service. Analyse various metrics related to incoming and outgoing calls, enabling them to make informed decisions based on real data. With Call Statistics, businesses can track key performance indicators such as the total number of calls, call duration, missed calls, and response times.

 

This information is crucial for understanding employee performance and workload, as well as identifying trends in call volume over time. The feature also allows for detailed reporting, enabling users to compare data across different time periods, assess call distribution among employees, and evaluate the effectiveness of their communication strategies. By leveraging these insights, businesses can identify areas for improvement, streamline operations, and enhance the overall customer experience.  

 

Fax To Email  offers a modern solution for businesses looking to simplify their faxing processes. This feature allows users to send and receive faxes directly through their email, eliminating the need for traditional fax machines and dedicated phone lines, with incoming faxes are delivered straight to your email inbox as attachments

 

Sending a fax is equally straightforward. Users can compose an email, attach the documents they wish to fax, and send it to the recipient’s fax number formatted as an email address (e.g., faxnumber@Cleartone.com). This integration allows for seamless communication, enabling businesses to operate more efficiently without the hassle of outdated fax technology.  

 

Group Audio is a comprehensive audio-conferencing solution that enables businesses to conduct meetings with multiple remote participants seamlessly. Users can set up and manage audio conferences easily. Key features of the Group Audio service include:

• Multiple Access Numbers
• Personalised Experience: i.e. bespoke welcome messages
• Recording Capabilities: stored online or sent to designated recipients
• Security Features: unique access PINs for participants
• Host Controls: Conference hosts can maintain control over the meeting

Hosted telephony enables businesses to manage their phone systems over the internet. This approach eliminates the need for on-premises hardware, reducing costs and maintenance efforts while providing advanced features such as call routing, voicemail, and conferencing. 

 

By leveraging our Hosted services, organisations can improve connectivity, streamline operations, and enhance overall productivity, all while enjoying the benefits of a modern, cloud-based infrastructure.

 

Pre-Connection Greeting  allows businesses to play a customised message to callers before they are connected to the intended recipient. This greeting serves as an introductory message that can provide essential information, set expectations, or enhance the caller’s experience while they wait to be connected

 

Queue  manages incoming calls by placing them in a virtual waiting line when all agents are busy, providing a structured approach to call handling. The Queue feature allows businesses play hold music or give informative messages. This not only keeps callers engaged but also sets expectations regarding wait times.