Cleartone Premium VoIP Plan

This option includes all Essential and Business features as well as all the enhanced features below, offering elevated Business operations. Our Premium VoIP Package is a comprehensive solution designed to support the relevant senior management of organisations of any size.

Concurrent Calls Limit is a maximum number of simultaneous calls that can be handled by the telephony system at any given time. This limit is crucial for ensuring optimal performance and resource allocation within the communication infrastructure.

By setting a Concurrent Calls Limit, businesses can manage their call traffic effectively, preventing system overloads and ensuring that call quality remains high. It allows businesses to scale your operations according to demand while maintaining a reliable service for their customers.

Date Exception that allows businesses to set specific dates when certain rules or configurations within their telephony system may be altered or exempted. This is particularly useful for managing call handling and routing during holidays, special events, or other significant dates when normal operations may differ.

For example, businesses can configure their systems to redirect calls, adjust voicemail settings, or implement different messaging during these specified dates, ensuring that customer interactions are managed effectively even when standard procedures are not in place.

Disaster Recovery is a critical component of your business continuity strategy, aimed at ensuring that communication services remain operational in the event of unexpected disruptions. This includes preparing for and recovering from various incidents such as natural disasters, power outages, or security breaches. The Disaster Recovery service is designed to minimize downtime and data loss, maintaining essential operations and continue serving their customers 

Flow is an advanced unified communications solution designed to simplify and enhance communication for businesses. With Flow, organizations can streamline   their communication processes, integrating various channels into a cohesive platform that supports both voice and messaging functionalities

FTP Server Delivery as a secure and efficient method for transferring files between systems using the File Transfer Protocol (FTP). This service allows businesses to send and receive sensitive or large files reliably over the internet, facilitating seamless communication and data exchange. Users can upload files to a designated server, where they can be accessed by authorized recipients. It provides a structured way to manage file transfers while ensuring data integrity

Interactive Voice Response (IVR) is an automated telephone system technology that allows callers to access information and services without needing to speak directly to an agent. Through a series of pre-recorded messages and menu options, callers can navigate the system using their voice or keypad inputs. Designed to streamline communication, it efficiently routes calls to the appropriate departments or providing answers to frequently asked questions. This not only improves customer satisfaction by reducing wait times but also helps businesses manage call volumes more effectively. 

Microsoft Teams (MS Teams) is a powerful collaboration platform that integrates seamlessly with our telephony solutions, enabling businesses to enhance communication and teamwork. MS Teams serves as a central hub for remote and hybrid work environments, allowing users to chat, meet, call, and collaborate on documents in real-time.

SIP Termination is the process of routing voice calls from a Session Initiation Protocol (SIP) trunking provider to the Public Switched Telephone Network (PSTN) or other VoIP providers. This service enables businesses to make outbound calls over the internet, effectively connecting their IP-based communication systems to traditional phone networks, benefitting from cost-effective calling solutions and allows businesses to maintain connectivity with external phone networks while leveraging the advantages of internet-based communication. 

SIP Trunking  enables businesses to connect their private branch exchange (PBX) systems directly to the internet, allowing for the transmission of voice calls over the internet using the Session Initiation Protocol (SIP). This service facilitates the delivery of voice, video, and messaging services. By utilizing SIP Trunking, organizations can benefit from reduced communication costs, enhanced scalability, and improved call quality.

Wallboards is visual display tools that provide real-time performance information for contact centres, giving a quick overview of key metrics and statuses. Wallboards serve as an effective way to communicate important data, such as call volumes, agent performance, and service levels, in a highly visible format. This allows teams to monitor their performance at a glance, similar to a scoreboard in sports, making it easier for managers and staff to stay informed and motivated.